Metaveo Automations partnered with the Institute of Health and Nursing Australia to identify systemic gaps, redesign processes, and deploy intelligent systems aligned with Australian RTO standards.
Case Study | Rejuvenate in 90 Days Program | 2025-2026
IHNA had existing digital systems but encountered functional gaps across operations, course administration, staff compliance, and audit readiness. These gaps created friction in enrolments, prolonged audit preparation cycles, and made continuous improvement difficult to maintain across campuses.
The institution needed a transformation partner that understood both RTO regulatory requirements and the engineering depth required to redesign systems without disrupting day-to-day delivery.
Organisation: Institute of Health and Nursing Australia (IHNA)
Sector: Vocational Education and Training (RTO)
Regulatory Body: ASQA - Australian Skills Quality Authority
Engagement: Rejuvenate in 90 Days - Full Program
Scope: All divisions - Operations, Compliance, Governance, IT Systems, Enrolments
A structured three-phase approach from diagnostic to deployment to sustained improvement.
Conducted a comprehensive gap analysis across every division including course management, staff credentials, governance structures, policy documentation, risk registers, and enrolment workflows. Mapped existing processes against ASQA Standards for RTOs 2025 and the National Code 2018 to identify compliance gaps.
Redesigned core business processes and built two purpose-built platforms: a GRC Intelligence system (GRCi) for compliance, risk, audits, and course management, and an HRMS for staff lifecycle, credentials, and governance. Both systems were integrated as a unified digital backbone.
Deployed the full ecosystem, trained teams across divisions, and established continuous improvement loops including automated gap tracking, AI-powered policy compliance reviews, and a structured governance meeting cycle.
20-Minute Admissions
An admissions process that once took weeks was transformed into a 20-minute automated agentic workflow covering course clarifications, document verification, application filling, offer letter generation, payments, and auto-enrolment to the Student LMS.
AI-Assisted CRM
Deployed an AI-powered CRM for efficient lead management, enabling smarter tracking, prioritisation, and conversion of prospective student enquiries into enrolments.
Reduced Manual Effort
Automated compliance checks, unified data flows, and re-engineered workflows replaced fragmented legacy systems across departments.
Audit-Ready Posture
Structured evidence management, rectification tracking, and regulatory gap analysis ensured IHNA could demonstrate compliance at any point.
Continuous Improvement
Built-in CI registers, AI-driven gap assessments, and governance cycles created a self-sustaining improvement engine rather than a one-off fix.
Whether you're an RTO, a healthcare provider, or any organization facing regulatory and operational complexity, the Rejuvenate in 90 Days program is built for you.
Get in touch: www.metaveo.ai/automations | hello@metaveo.ai